SHIPPING & RETURNS
Shipping Policy
A'Lush is committed to providing a smooth and reliable shipping experience for all our customers. Please read our shipping policy below for important information about delivery times, shipping fees, and procedures.
1. Processing Time
Orders are typically processed within 1-2business days. Processing includes verifying your order, packaging, and preparing it for shipment.
Orders placed on weekends or holidays will be processed the next business day.
You will receive a confirmation email once your order has been processed and shipped, along with tracking information.
2. Shipping Methods
We offer several shipping options to meet your needs:
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Standard Shipping:
Delivery within 3-5 business days
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Same Day Shipping:
Delivery within Same day (for orders placed before 2:00 PM local time).
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Instant Shipping:
Delivery Instant (for orders placed before 4:00 PM local time).
Note: Delivery times may vary depending on your location and carrier availability.
3. International Shipping
We offer international shipping to select countries. International shipping times and fees vary depending on the destination.
Customers are responsible for any customs duties, taxes, or fees that may be incurred upon delivery.
5. Shipping Fees
Shipping fees are calculated at checkout based on your shipping address, delivery method, and order size.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track the status of your shipment on the carrier's website.
7. Address Accuracy
Please ensure that your shipping address is correct and complete at the time of purchase. We cannot be held responsible for incorrect or incomplete addresses. If you need to change your shipping address, please contact us as soon as possible before your order is shipped.
Thank you for shopping with us!
We hope you enjoy our skincare products and have a seamless shopping experience.
Return & Exchange Policy
A'Lush prioritizes the health and safety of our customers. Due to the nature of skincare products and the potential for contamination or misuse, all skincare items sold at our store are final sale and non-returnable. This policy ensures the highest level of hygiene and product integrity for all our customers.
1. No Returns or Exchanges
All skincare products, including but not limited to creams, serums, lotions, masks, and other treatments, cannot be returned or exchanged once purchased. This includes both opened and unopened items.
2. Exceptions
Defective or Damaged Products: If a product is received defective, damaged, or incorrect, please contact us within 7 days of receiving your order. We will provide a resolution, which may include a replacement or store credit.
Allergic Reactions or Sensitivity: We recommend performing a patch test before using any skincare product. If you experience an allergic reaction, we are unable to accept returns. For any concerns, please reach out to our customer service team.
3. Refunds
We do not offer refunds on skincare products unless the product was defective or damaged upon arrival. In this case, we will issue a refund or replacement at our discretion.
4. Customer Responsibility
Please double-check the ingredients, size, and suitability of the product before purchasing. If you're uncertain about a product, our customer service team is available to assist with recommendations and provide detailed information about each product.
5. Final Sale Items
Items purchased on clearance or marked as "Final Sale" are non-returnable and non-refundable.
We appreciate your understanding and thank you for trusting us with your skincare needs.