STORE POLICY

Customer Care

We are dedicated to providing exceptional customer service and ensuring you have a positive experience with our skincare products. Our customer care team is here to assist with any inquiries, concerns, or product needs you may have.

1. Our Commitment to You
We are committed to providing high-quality skincare products and delivering exceptional service.
Your satisfaction is our top priority, and we aim to address any questions or issues in a timely and professional manner.

2. How to Contact Us
Phone: Reach our customer care team at [+62 878 6888 8150] during business hours (Monday-Friday, 9:00 AM - 5:00 PM).
Email: You can email us at socialmedia@forever-nurture.com for support and inquiries. We strive to respond to all emails within 24-48 hours.
Live Chat: For immediate assistance, use our live chat feature on the website during business hours.
Social Media: You can also reach us through our social media platforms (e.g., TikTok, Instagram, WeChat, Whatsapp) for quick inquiries.

We are closed on Holidays.

3. Product Inquiries
If you have any questions about a specific product, including its ingredients, usage instructions, or suitability for your skin type, feel free to contact us. We are here to help guide you in selecting the best products for your skincare routine.

4. Order Support

Order Status: To track your order, please visit our “Order Tracking” section on the website or contact us directly for updates.
Shipping and Delivery: If you have any issues with shipping or delivery, please reach out to our customer service team, and we will work with you to resolve any problems.

Order Changes or Cancellations: If you wish to modify or cancel your order, please contact us immediately. Once an order has been processed and shipped, changes cannot be made.

5. Returns and Exchanges
As per our Non-Returnable Policy, all skincare products are final sale and cannot be returned or exchanged. However, if you have received a damaged or defective item, please contact us within [7] days of receiving your order so we can address the issue promptly.

Thank you for choosing A'Lush. We are here to help you have the best experience with our skincare products, and we look forward to assisting you!

Feedback & Suggestions

We value your feedback! If you have suggestions for improvement or would like to share your experience with our products or customer service, please feel free to contact us. We are always looking to improve and provide the best possible service.

Privacy & Safety

We take your privacy seriously. Your personal and payment information is secure with us, and we will never share your details with third parties without your consent. Please refer to our Privacy Policy for more information.

Wholesale Inquiries

Thank you for your interest in partnering with A'Lush for wholesale opportunities. We are excited to work with retailers, salons, spas, and other businesses to bring our high-quality skincare products to a wider audience. Below is the process for wholesale inquiries and how we can assist you in becoming a wholesale partner.

1. Who Can Apply?
We are open to working with:

Retailers (online or physical stores)
Beauty salons, spas, and wellness centers
E-commerce platforms
Distributors and resellers

2. How to Apply
If you are interested in becoming a wholesale partner, please follow the steps below:

Step 1: Fill out our Wholesale Inquiry Form available on our website [Insert Link] or contact us at [Insert Email].
Step 2: Include information about your business, including:
Business name and website
Type of business (retail, salon, spa, etc.)
Physical address (if applicable)
Estimated order quantities or types of products you are interested in
Any relevant certifications or licenses (if applicable)
Step 3: Once your inquiry is submitted, a member of our Wholesale Team will contact you within [X] business days to discuss pricing, shipping, and terms.

3. Wholesale Pricing and Discounts
Our wholesale prices are available upon approval of your application. We offer competitive pricing and tiered discounts based on order volume.

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments